Terms and Conditions

Welcome to the Skipass app, where you can purchase ski passes.

The Terms and Conditions apply to the use of the app and to the purchase of ski passes through the app. By using the app, you agree to these terms. If you do not agree, please stop using the app.

Purchase of a pass

Each pass requires the provision of personal information, including a personal identification number. The user is responsible for the accuracy of the information provided. In case of providing incorrect ID or passport information, the user will not be allowed to enter. Each pass may have specific conditions, restrictions and deadlines set by the ski resort.

Changes to the terms

We reserve the right to update these terms at any time. The updated terms will be effective immediately upon publication in the app.

Confidentiality

Personal information entered by the user during registration and/or ticket purchase is protected and regulated by the “Personal Data Protection Service of Georgia”.

All information specified during checkout is processed by the bank, in a specially protected system and “SkiPass” does not have access to it.

Contact

For questions about the Terms of Service or the app, please contact us at: support@skipass.ge

Attantion!

When entering the cable car, it is mandatory to have a Multicard. You cannot use thecable car with an electronic ticket or QR code.

In case of using someone else's card or providing false information on the card, the card will be subject to cancellation.

The card is reusable, and the balance can be topped up at any time and during any season from the date of issuance.

The mentioned prices and conditions are valid until the end of the winter season.

Cancellation of a purchased subscription and refund of money is not possible.

If the online purchased card does not work at the turnstile, the customer can rectify the card's technical issue at the cash desk only by presenting the following information: 1. A 23-digit code printed on the front of the physical Multicard. 2. A 12-digit code for activating the specific ticket (this code must be requested from the online sales channel where the subscription was purchased).

“7 Days a season”, “10 Days a Season” and Seasonal Multicard are personal and may not be transferred to others. In case the breach is revealed, it will be subject to confiscation or will be blocked.

In case of card loss, owner is obliged to report to the ticket office within 24 hours. Otherwise, the card will not be restored;

Student Cards are only issued to citizens of Georgia. When purchasing Student card, Georgian citizens must provide an ID card or the relevant document confirming student’s active status;

Students studying abroad must provide a certificate from their educational entity translated to Georgian and notarized. This certificate must confirm that they are active students at the relevant educational entity at the time of purchasing the ski pass; In this case, the purchase of the student card is only possible at the cash desk.

In cases beyond the control of the resort administration (including bad weather, limited visibility, technical malfunctions or power outages), the cost of missed days is not refundable.

Multicard is a reusable card on which any category of ticket can be loaded/purchased. Multicard can be returned at your discretion at the ticket office. To return the card, it is necessary to present an ID document and the card must not be damaged. In such case, the amount of 5 GEL paid on the card will be refunded to the customer.

The age of children is defined as 6-12 years. Children under age of 6 can use any lifts for free;

The age of Junior is defined as 13-18 years. An ID Card or Birth Certificate must be presented to purchase a seasonal Junior Ski Pass.

By using the ticket, customer confirms that they are familiar with and agree to the rules approved by the administration.